Complaints Policy

Prima Assurances would like to inform consumers of some of the measures the firm takes with regard to the management of its customers’ (potential and actual) personal or sensitive information.

For your information, Yann Desjardins, President and CEO, is responsible for the protection of personal information.

The firm has implemented appropriate computer security measures to protect your personal information. It also has a policy on the protection of personal information. This is available on request from: info@prima-assurances.ca

A separate policy has been drawn up for our staff, to make them aware of the best practices to adopt in the course of their professional activities for the firm.

In the event of a dispute or complaint concerning the protection of personal data, the consumer or customer is invited to contact the firm or to consult the policy for handling disputes and complaints.

To contact the firm or obtain the policy :

By e-mail: info@prima-assurances.ca

PBy phone: 1-855-423-5650